As VyprVPN is a no-logs VPN, you will need to agree to log locally on your device by enabling the logs option under the Contact Support section of the Support tab within the VyprVPN app options. Next, you will need to explicitly agree to send your application and log files to Support for troubleshooting purposes by following the instructions below:
- Under VyprVPN on the left-hand side, click Support
- Enter your Name and Email
- Type a description of the issue you are experiencing
- Make sure the Include connection log box is checked
- Click Send
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.