Error 13801 - IKE authentication credentials are unacceptable. This error indicates that the IKEv2 certificate required for authentication is not found, and usually means it didn't download and install properly. Please try the following steps to resolve this error:
- Log out and back into the VyprVPN Application
- Uninstall/Reinstall VyprVPN
- Connect to VyprVPN using an IKEv2 manual connection
- Connect to VyprVPN using a different protocol
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.