Due to our customers being all over the world and speaking many different languages, we do not offer phone support. We truly believe it wouldn't be possible to provide truly effective assistance over the phone as:
- We may not be able to understand your question without confusion or the hassle of static, hearing-loss, or language barriers.
- We would not be able to have you provide us with screenshots, logs, nor links via the phone, which are instrumental in helping us understand any issue you may be experiencing. Along the same lines, we cannot provide you with screenshots and videos to guide you in the right direction.
- Phone support records are only as good as the notes the agent makes while assisting over the phone.
To overcome these challenges and provide the best possible assistance, we offer 24/7 support via live chat and email! Our entire Customer Success Team is made up of real, friendly and knowledgeable people that are here to assist you with answering questions, solving problems, and helping you with any VyprVPN related inquiry you may have!
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.