Why did my email address, password or account level change without my permission?

Any time you change your VyprVPN email, password, or subscription, you will receive an email from us notifying you of the change. If you receive an email notification like this, but you did not make the change yourself, then it is likely your account has been compromised.

For assistance with retrieving and securing your VyprVPN account, please contact support.

• If the email address on your account has not been changed, we recommend resetting your VyprVPN password as soon as possible.
• One common way this can happen is through a keylogger virus that can capture your password and send it to a third party. Because of this possibility, we recommend changing your password and running an Anti-Virus scan to ensure your computer is not infected.
• If you use your current VyprVPN password for other accounts, it would be a good idea to change those passwords as well - if someone has used this password to gain access to your VyprVPN account, they could potentially use the same password to gain access to other accounts that you own. For a strong, secure password, be sure to use capital and lower case letters, numbers, and symbols.