If you receive an email from us stating that your email address on file, your password, or your account level has changed, but you did not make this change, it is possible your account has been compromised. There are many reasons why this could have happened. In a lot of instances, this is usually the result of a data breach on a website you may frequent, or your email itself might have been compromised. Another way this can happen is through a keylogger that can capture your password. Because of this, we recommend running an Anti-Virus scan to ensure your computer is not infected. For assistance with retrieving and securing your VyprVPN account, please contact support.
If you use the same password for multiple sites, it might be a good idea to change those passwords as well. For a strong, secure password, be sure to use capital and lower case letters, numbers, and symbols in your password.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.