If you are unable to log into the VyprVPN application, but you have verified that you are able to log in with the same credentials on our website, this is most likely due to the casing in your username. Usernames are case-sensitive when logging into the VyprVPN app, creating a manual connection, or requesting a password reset. Your username must be typed in the same casing used at the time of registration.
If you would like to change the casing in your login username, you can always visit the "Profile" tab of your Golden Frog Account and click "Update Profile Information" under the Email field.
Occasionally this may be an issue with your network's latency as well. We recommend that you attempt a manual connection, connect using the manual connection, then log in and connect on the VyprVPN application. Once connected to the VyprVPN application, please disconnect from the manual connection and enjoy the app!
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.