If you subscribed to VyprVPN via Google Play, you will not be able to cancel the service through your Golden Frog control panel. You will need to cancel the subscription directly through Google Play.
- Open the Google Play app
- At the top right, select your profile icon
- Select Payments & subscriptions, then select Subscriptions
- Select VyprVPN
- Select Cancel subscription
- Follow the instructions to cancel your subscription
Please note that uninstalling the app will not cancel your subscription -- you must complete the steps above to successfully cancel your subscription. Once the account has been canceled, your service will remain active for the remainder of your prepaid time and will no longer renew.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.