If you subscribed to VyprVPN via Google Play, you will not be able to cancel the service through your Golden Frog control panel. You will need to cancel the subscription directly through Google Play.
- On your Android device, open the Google Play store.
- Tap "Menu", then choose "Subscriptions"
- Tap "VyprVPN"
- Tap "Cancel Subscription"
- Follow the onscreen instructions.
Please note that uninstalling the app will not cancel your subscription -- you must complete the steps above to successfully cancel the account. Once the account has been canceled, your service will remain active for the remainder of your prepaid time and will no longer renew.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.