This page is to inform our users of any known issues with the VyprVPN service. The latest service status updates and announcements are listed first.
Contacting Support In-App
November 18, 2021
Update (9:00 PM CST): This has been resolved, and customers can successfully contact support from the VyprVPN app.
November 18, 2021
We are currently investigating an issue with the in-app Contact Support and Report A Bug functions. The app may show that it has successfully sent the request, but we are currently not receiving these on our end.
Until this is resolved, please use our Contact Support page or email us directly at support@goldenfrog.com
iOS 15 Beta Connection Trouble
September 16, 2021
This issue is resolved in the recently released 4.2.5.5 version of VyprVPN for iOS!
September 10, 2021
We are aware of issues when using Wireguard on iOS 15 Beta. We will have a fix implemented shortly. Currently, we recommend connecting with a different protocol. To change the protocol in the VyprVPN app, Tap Customize, select Protocol, and choose IKEv2 or OpenVPN. We appreciate your patience and will post updates here.
If you have any other questions, please contact our support team.
Streaming Trouble for Disney+ and ESPN
August 17th, 2021
At this time, customers may be unable to access the Disney+ and ESPN streaming services while connected to VyprVPN.
Streaming Trouble for Netflix
At this time, customers may have trouble accessing certain Netflix titles on our Canada, Germany, UK, and US servers. In the meantime, you are still able to view everything that is available on Netflix globally. We are working to get this resolved as quickly as possible and will provide an update as soon as we can.
August 10, 2021
Update (9:00 AM CST): US server locations are again having trouble accessing locally-exclusive content on Netflix
August 6, 2021
Update (2:00 PM CST): This is resolved on our US server locations at this time. Canada, UK, and Germany are still affected.
If you have any other questions, please contact our support team.
August 1, 2021
Update (5:00 PM CST): This is now resolved at this time. Thank you for your patience!
July 30, 2021
Payment Trouble
(6:00 PM CST)
We are currently aware that some customers are having trouble making payments with credit cards at this time. We are working to resolve this as quickly as possible, and you should still be able to complete your payment currently using Paypal. We greatly appreciate your patience and will post any updates as soon as we have more information.
July 7, 2021
China Connection Trouble
(3:30 PM CST)
We are aware that some users within China are having trouble connecting at this time.
Users connecting from China are encouraged to try the Chameleon protocol on all devices. You can try connecting to any server that appears on the server list in the VyprVPN app, regardless of if there is a ping number or not. If you are unable to connect, wait 60 seconds and try a different server - this will offer a better result than retrying the same server repeatedly. iOS and Mac users can also try to connect using the IKEv2 protocol with the following servers:
Singapore
Hong Kong
Macao
Taiwan
Vietnam
Japan
S. Korea
Australia - Perth
United Kingdom
USA - Los Angeles
USA - Austin
USA - New York
USA - Chicago
USA - San Francisco
USA - Seattle
Canada
June 11, 2021
BBC iPlayer Streaming Trouble
(June 18 - 1:00 PM CST) Update: This is now resolved.
We are currently aware of an issue preventing some of our customers from being able to watch BBC iPlayer on our United Kingdom server. Please reload the site or video a few times and it will eventually allow you to watch the service. We are working to get this up and running and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
June 10, 2021
VyprVPN Website Trouble - Update: (7:40 PM CST) This is now resolved.
(4:30 PM CST) We're currently experiencing a temporary issue with our website. VyprVPN service is not affected and we do not anticipate extended disruptions. We will post updates as soon as we have more info.
If you have any other questions, please contact our support team.
Major Account Systems Update - Completed
June 9, 2021
(5:00 PM CST) At this time, we have completed our account systems update and we greatly appreciate your patience during this process. The only features in your account that are currently unavailable are the ability to view invoices and current connections. Both of these features should be available in the coming weeks.
April 28, 2021
(6:30 AM CST) Update: This should now be resolved. We are aware that some customers who signed up for service today may be unable to log into the VyprVPN application. We are working towards a resolution and will provide updates as available.
April 15, 2021
(1:50 PM CST) Some VyprVPN Business customers may have issues adding or removing software licenses for their users. This page will be updated once the issue has been resolved.
April 7, 2021
(12:00 PM CST) We are aware that some accounts may still have NAT Firewall enabled when it was disabled prior to our account systems migration. If you think it may have been enabled on your account, please contact support so that we can notify you via email once it has been corrected.
(11:30 AM CST) Amazon Pay has been temporarily removed as a payment option for new accounts and will be available again as soon as possible.
March 31, 2021
(11:45 AM CST) Customers that had trouble with our NAT firewall feature should be back to the setting they were at before the migration began. We plan to add the toggle switch back to your account page by the completion date.
March 28, 2021
(12:00 PM CST) We just released VyprVPN for iOS version 4.2.3.1 which will now prevent the subscription screen from coming up for customers that have already paid for a subscription. If you are still seeing this screen after updating, please log out and back into the application once more to resolve.
March 26, 2021
(12:00 PM CST) Currently, customers using the VyprVPN for iOS app may receive a subscription screen when they launch the application even they are logged in and have already paid for a subscription. Please log out of the application and log back in to resolve this.
March 25, 2021
(12:30 PM CST) We are aware that some VyprVPN for Cloud Business customers are still having trouble connecting or registering their cloud instances. If you are still having trouble at this time, please contact our support team.
(09:45 AM CST) Customers that usually have our NAT firewall feature turned off may have had it turn on during the migration. Please contact our support team if you are having trouble, and we can get that resolved for you.
(09:30 AM CST) Any customers that paid using UnionPay before the migration should now be able to connect again once more.
March 24, 2021
Updates:
(1:45 PM CST): Our sign-up page is back up, and all customers are now able to sign into their accounts! We are still performing some upgrades for current customers, and you will currently only be able to reset passwords or cancel/uncancel your subscription. We expect these updates to complete on or before April 14th. Thank you for your patience!
(10:00 AM CST): Account system upgrades are still ongoing. Issues with being able to see or connect to VyprVPN Cloud servers have been resolved.
(9:00 AM CST): Account system upgrades are still ongoing. We are currently aware of customers having trouble seeing or connecting to their VyprVPN Cloud server instances. We are working to resolve this as quickly as we can.
(6:00 AM CST): Our updates are still ongoing and we hope to have the account and sign-up pages back up within a few hours.
(2:30 AM CST): Our account systems updates are now beginning
Starting on March 24th at 2:00 AM CST, we will be making some big changes to our account systems. During this time the following functionality will be unavailable on the VyprVPN website:
- Making changes to your account
- Upgrading and downgrading your subscription
- Creating a new VyprVPN account
Our Customer Support team will still be able to help you out with all connection-related inquiries while we make these updates. Thank you for your patience, and we're excited to share more updates soon!
If you have any other questions, please contact our support team.
Seattle and San Francisco Server Maintenance
May 19, 2021
(6:00 PM CST) - This should be resolved at this time. Thanks for your patience!
(5:00 PM CST) - We are performing maintenance which may result in some customers being unable to connect to our Seattle and San Francisco server locations. If you are having trouble connecting to these locations, we recommend connecting to any other US server location at this time. Thank you for your patience and we'll post updates as we have them.
February 24, 2021
Connect Using Chameleon In China Now!
We are happy to let our customers in China and other restricted countries know that you can use our Chameleon protocol on the following server locations: Austin, Canada, France, Germany, Hong Kong, Italy, Japan, Los Angeles, Macao, Netherlands, Perth, San Francisco, Seattle, Singapore, South Korea, Sydney, Taiwan, United Kingdom, Vietnam.
Make sure you have Chameleon selected in your VyprVPN app by selecting Customize, then click on Protocol, and finally choose Chameleon. Now you can connect! For more information on Chameleon with Smart IP click here.
February 12, 2021
While we are still making progress on improving connections for our customers connecting from China, we recommend trying the following servers with the Chameleon protocol: South Korea, Japan, Austin, Los Angeles, San Francisco, Seattle, Netherlands, Germany, Singapore, Vietnam, Sydney, Perth, Hong Kong, Macao, and Taiwan. If you are unable to connect, please wait 45 seconds then try again.
February 4, 2021
We are still working to improve connections for users connecting from China. At this time we recommend trying the following servers with the Chameleon protocol: South Korea, Japan, Seattle, and Los Angeles. If you are unable to connect, please wait 60 seconds then try again.
January 29, 2021
We are aware that some users in China may be experiencing connection issues at this time. Our team is working hard to improve connectivity. We will provide status updates here as we make progress.
If you have any other questions, please contact our support team.
January 15, 2021
Coming Soon: Major Account Systems Update
In the coming weeks, we will be making some big changes to our account systems. During this time the following functionality will be unavailable on the VyprVPN website:
- Making changes to your account
- Upgrading and downgrading your subscription
- Creating a new VyprVPN account
Our Customer Support team will still be able to help you out with all connection-related inquiries while we make these updates. Thank you for your patience, and we're excited to share more updates soon!
If you have any other questions, please contact our support team.
December 2, 2020
VyprVPN Connection Trouble
UPDATE: This is now resolved!
We are currently aware of an issue with customers having connection issues to the following server locations: Australia (Perth), Thailand, Singapore, Philippines, Vietnam, Indonesia, Malaysia, Maldives, and the Marshall Islands. We are working to resolve this as quickly as possible, and you should still be able to connect normally with any of our other server locations. We greatly appreciate your patience and will post an update as soon as we have more information.
If you have any other questions, please contact our support team.
September 10, 2020
VyprVPN Cloud Connection Trouble
UPDATE: To resolve this issue, p lease use the instructions here to deregister your server. Once that's done, please use the "Register Server" button on the same page to reregister the server.
We are currently aware of an issue with customers not being able to connect to their VyprVPN Cloud servers, and we are working to resolve this as quickly as possible. We greatly appreciate your patience and will post an update as soon as we have more information.
If you have any other questions, please contact our support team.
August 21, 2020
Credit Card/Union Pay Trouble
UPDATE: This is now resolved!
At this time, customers may have trouble completing their purchase using Credit Cards or UnionPay. We are currently aware of this issue and are working with our payment processor to resolve this as quickly as possible. In the meantime, you will still able to complete your payment using Paypal. Thank you for your patience.
If you have any other questions, please contact our support team.
June 20, 2020
BBC Streaming Trouble
UPDATE: This is now resolved!
At this time, customers may have trouble accessing BBC through our UK server. We are working to get this resolved as quickly as possible and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
June 17, 2020
Streaming Trouble for Disney+ in Canada
UPDATE: This is now resolved!
At this time, customers may have trouble accessing Disney+ through our Canada server. In the meantime, you should still be able to access Disney+ using any of our US servers. We are working to get this resolved as quickly as possible and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
June 3, 2020
WireGuard for Windows, macOS, and Android is here!
We're happy to announce that WireGuard® is now available for Windows, macOS, and Android. It is already out on iOS as well, and it will be available on other platforms soon!
You can download the latest version of the VyprVPN app for your platform here, and you can find out more about the benefits of WireGuard® here.
May 19, 2020
WireGuard for Windows, macOS, and Android is now available with VyprVPN 4.0 Beta
WireGuard® is now available in Beta for Windows, macOS, and Android. It will be available on other platforms very soon! You can find out more about the benefits of WireGuard® here.
To make sure you can receive Beta updates on your Windows or macOS device, please use the following steps:
- Open the VyprVPN App
- Click on the Menu (three horizontal lines) in the top left
- Click About
- Make sure Beta Updates is toggled On
For Android, you will need to sign up for beta updates through the Google Play Store.
May 6, 2020
WireGuard is Here with the Release of VyprVPN 4.0 Beta
You've probably been hearing a lot about WireGuard®. It's the next-generation, open-source VPN protocol promising to meet the needs of users desiring the highest level of privacy, security and speed. We're now excited to let you know that we'll soon be releasing VyprVPN 4.0 Beta and it will offer WireGuard® as one of its protocols. You can find out more about the benefits of WireGuard® here.
Please Note: Currently, WireGuard® is available on our VyprVPN for iOS app, and it will be available on other platforms very soon!
April 4, 2020
VyprVPN OpenVPN Certificates Updated
We have recently completed updating our VyprVPN OpenVPN certificates across all of our servers. Additionally, we have updated our VyprVPN for Windows, macOS, Android, and iOS applications with the new certificates. If you are experiencing issues connecting to VyprVPN with any of these apps, please make sure that you are using our latest version.
If you are using our VyprVPN for router or VyprVPN CLI, you will need to use a manual VPN setup. You can find instructions here.
If you are using a manual VPN setup, you will need to make sure that you are using the updated certificates and configuration files, which can be downloaded from here.
If you are using the VyprVPN Cloud service, you will need to deregister your server and register it again in order to receive the new VyprVPN certificates before you are able to connect to your VyprVPN Cloud server.
If you have any other questions, please contact our support team.
April 2, 2020
VyprVPN App Update Required
Today, we completed updates that will require all customers who have not updated the VyprVPN app since January 2020 to not be able to connect to VyprVPN through the app. Customers will need to update to our latest version of the VyprVPN app, in order to not experience an interruption to service.
If you have any other questions, please contact our support team.
March 25, 2020
Impact of COVID-19 on our Customer Success Team
We have successfully transitioned our Customer Success Team into a temporary work from home setup. With this new setup comes new challenges. As we will take every measure to minimize the impact to our customers, we expect our response times to be slower during this time due to the challenges of not having the advantages our in-office work environment provides. We ask that all of our customers please be patient and understanding if you do not receive the quick response time that we have always striven to provide. As always our 24/7 team is available to assist you via Chat and Email. Thank you
VyprVPN Connection Trouble
Update: As of 1:00 pm CST, this issue is now resolved.
We are currently aware of customers experiencing connection issues on multiple server locations. Our team is hard at work to get this fixed, and we will provide updates as soon as we have them. Thank you for your patience!
March 23, 2020
As we monitor the current situation with COVID-19, we are currently taking measures to keep our team safe so that we may continue to service our customers. As we take these measures, we will strive to keep our live chat support available. However, in the event that live chat becomes unavailable, please contact our team via the link below as we will continue to have 24/7 support available via email. We thank you for your patience and understanding during these times.
March 12, 2020
VyprVPN App Update Required
Beginning on March 16, 2020, customers who have not updated the VyprVPN app since January 2020 will no longer be able to connect to VyprVPN through the app. Customers need to update to our latest version of the VyprVPN app before April 2, 2020, in order to not experience an interruption to service.
If you have any other questions, please contact our support team.
March 8, 2020
DAZN Streaming Trouble
Update: DAZN is back up!
At this time, customers may have trouble accessing DAZN through our Germany server. In the meantime, you should still be able to access DAZN using our Canada and US servers. We are working to get this resolved as quickly as possible and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
March 7, 2020
BBC iPlayer Streaming Trouble
Update: BBC iPlayer is back up!
We are currently aware of an issue preventing some of our customers from being able to watch BBC iPlayer on our United Kingdom server. We are working to get this up and running and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
February 27, 2020
Disney+ Streaming Trouble
Update: Disney+ is back up!
Currently, our customers may have trouble streaming with Disney+ on our Chicago, San Francisco, and Seattle servers. You should still be able to access Disney+ using our other United States server locations. We will provide an update as soon as we have one regarding the other server locations.
If you have any other questions, please contact our support team.
February 26, 2020
DAZN Canada Streaming Trouble
Update: This issue is now resolved.
At this time, customers may have trouble accessing DAZN through our Canada server. In the meantime, you should still be able to access DAZN using our Germany server. We are working to get this resolved as quickly as possible and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
February 25, 2020
Germany Streaming Trouble
Update: This issue is now resolved.
At this time, many supported streaming services in Germany are inaccessible. We are working to get this issue resolved as quickly as possible and will provide any updates as soon as we have them.
If you have any other questions, please contact our support team.
February 21, 2020
Connection Issues on our United Kingdom server
Update: This issue is now resolved.
We are currently aware of an issue preventing some of our customers from being able to connect on our United Kingdom server. We are working to get the server up and running and will provide an update as soon as we can.
If you have any other questions, please contact our support team.
February 11, 2020
China Connection Update
As the Chinese government continues to strengthen the Great Firewall, causing connection issues for our customers in China, we have begun supporting the IKEv2 protocol and made improvements to our proprietary Chameleon protocol. We are encouraged to see more customers from within China being able to successfully connect with these protocols since our latest VyprVPN updates. If you are within China, we recommend that you try connecting with the latest version of VyprVPN with either the IKEv2 or Chameleon protocols.
If you have any other questions, please contact our support team.
January 31, 2020
Streaming Service Interruptions
Update: Amazon Prime, BBC iPlayer, DAZN, & Disney+ should all be working again at this time.
We are currently aware that Amazon Prime on our United Kingdom server, along with Disney+ on our Miami and Los Angeles servers, are not working at this time. We are working on a resolution for these streaming services along with DAZN for our Canada, Germany, and United States servers and BBC iPlayer on our United Kingdom server. We apologize for any inconvenience, and we will provide an update as soon as these issues are resolved.
If you have any other questions, please contact our support team.
January 29, 2020
Chameleon 2.0 is here!
We revamped our Chameleon protocol to help defeat aggressive VPN blocking in countries like China, Russia, and Saudi Arabia so users everywhere can access the free and open Internet.
We recommend that all of our customers in restrictive regions using the VyprVPN app for Windows, Android, macOS, and iOS update to the latest version to ensure that you can use Chameleon 2.0.
To use Chameleon 2.0, choose the Chameleon protocol option in the app and connect. Chameleon 2.0 is still called “Chameleon” in the app and is not shown as a separate protocol, nor does it require any additional configuration.
For more information on Chameleon 2.0, please visit our blog here.
If you have any trouble connecting or have any questions, please contact our support team.
DAZN and BBC Service Interruptions
We are currently aware that DAZN is not working properly with our VyprVPN servers in Canada, Germany, and the United States, and BBC iPlayer isn't working properly on our United Kingdom server. Our team is working on a fix for this and we apologize for any inconvenience. We will provide an update as soon as these issues are resolved.
If you have any other questions, please contact our support team.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.