When you are unable to log into your Golden Frog account, it is usually due to credential issues.
Please note that your VyprVPN username is the full email address you used when you signed up for VyprVPN, and it is case-sensitive. If you entered your email with any capital letters when you signed up, you will need to type it the same way when logging in.
Your password is case-sensitive as well, so please ensure that you are entering your password with the same capital and lowercase letters that you used when you signed up or last reset the password.
You can access the password reset feature here.
After changing your password, please test the new password by logging into the account here.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.