To ensure security and privacy, we use CAPTCHA software. Due to this, there might be times when you try to sign in that you receive multiple CAPTCHA attempts. Don’t worry, this is totally normal and you should still be able to access your account.
CAPTCHAs can be caused by a variety of reasons including when a browser that may be a bot is detected, or when a user attempts to log in from an unfamiliar IP address such as when connected via VPN, or after rapid failed login attempts.
If you’re having any trouble gaining access to your account, there are a few steps you can take to troubleshoot the CAPTCHA:
Step 1: Disable any browser extensions or plugins.
Additional software on your browser can cause some issues with CAPTCHA. If there’s ever a time you run into issues with logging in, try disabling any extensions you might be using.
Step 2: Try signing in from a different browser, or in private mode.
If CAPTCHA suspects that your browser is a bot, using a different browser entirely or signing in via your browsers private/incognito mode is a great way to troubleshoot this.
Step 3: If connected to a VPN, disconnect from the VPN when signing in.
When using a VPN, your IP address can be obfuscated or placed from a different location. This can trigger Google’s Re-CAPTCHA to challenge the login. Disabling the VPN during the sign-in process can negate the CAPTCHA.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.