When using a VPN, websites will usually reflect the location of your VPN connection, and behave as if you are physically located at or near where the VPN connection is based out of. For example, if you are connected to our United Kingdom VPN server, most websites should behave as if you are located within the UK. Websites and apps use geolocation databases for this.
Some sites may at times have difficulty determining the correct location of your VPN connection and will show an incorrect location. This is because the site or service in question is using incorrect or outdated geolocation data.
While this is mostly out of our control, there are a few suggestions that we can offer that may help alleviate this issue. Those suggestions can be found on the following Help Center article: Trouble Accessing Geographically Restricted Content
If the site/service still states you are not in the service area after performing the above steps, you will need to contact the content provider for further assistance.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.