Payments can fail for different reasons. Here are some helpful tips that may be of use to you.
Do not make repeated payment attempts as this may cause multiple charges or temporary hold of funds. If this happens, contact your credit card company. They are likely to have information about the failed payment attempts as well as the status of your account.
Other issues that can cause payment issues with a credit card are:
Insufficient funds - Verify that there is enough credit to make the payment.
Incorrect billing information - The billing information must match the information on your credit card account.
Declined transaction by the issuing bank - You may need to contact your bank to allow payments to Golden Frog.
Possible fraud detection - Being connected to a proxy or VPN can cause this.
Expired Card - Verify the expiration date of your card.
In the case of prepaid credit card or gift cards, it's best to register it online first before use. If you have issues with the registration then contact the card issuer for the prepaid card.
If you're having trouble with PayPal, please ensure the following:
- Your PayPal account is verified.
- You have both a source of payment and a backup source of payment.
- Your account is set-up to remit payment in the correct currency.
Because banking laws vary from country to country and different banks verify purchases in different ways, you may need to contact PayPal or your bank to determine if there are any issues blocking your payment and you have tried to remit payment and it continues to fail.
You can find information for other forms of payment like iTunes, and Google Play here.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.