Occasionally payments made with Union Pay may be delayed from several hours to a few days. If you sign up and pay with Union Pay and then notice your account is locked for payment failure, this may be the cause.
If you are experiencing issues with the account being locked after payment is made with Union Pay, please reach out to our support team with a screenshot of the payment receipt. This way we can verify and unlock your account.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.