WARNING: Many Android 4.0.x Ice Cream Sandwich devices are unable to establish an L2TP/IPsec connection. This is a known issue with Android - Ice Cream Sandwich. Google is currently working on an update to address this problem. Read more about the issue here.
How to Configure
- Open the menu and choose Settings
- Tap Wireless and Network or Wireless Controls, depending on your version of Android
- Tap VPN Settings
- Tap Add VPN
- Tap Add L2TP/IPsec PSK VPN
- Tap VPN Name and type in a descriptive name
- Tap Set VPN Server and enter a server hostname from the list here.
- Tap Set IPSec pre-shared key and enter "thisisourkey"
- Open the menu and choose Save
How to Connect
- Open the menu and choose Settings
- Tap Wireless and Network or Wireless Controls, depending on your version of Android
- Tap the VPN configuration from the list
- Enter your username and password (use correct capitalization)
- Tap Remember user name
- Tap Connect
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.