If VyprVPN is connected and you are unable to access devices or shared folders in your local area network (LAN), users can attempt to resolve this issue using the solutions below.
Solution 1: Disabling Kill Switch
Kill Switch is a feature that users can enable to automatically "kill" or block their Internet connection whenever VyprVPN is disconnected. Kill Switch will block all Internet and network communications aside from communications related to VyprVPN services.
Please note: Kill Switch is only available on the Windows, macOS, and Android versions of our application.
Mac, Windows, & Android
- Open the VyprVPN app
- Tap Customize in the bottom left corner
- Tap Kill Switch
- Toggle Enable Kill Switch to the off position.
- Click on Apply Changes
- Tap the back arrow in the upper left-hand corner.
Solution 2: Disable NAT Firewall
NAT Firewall is an additional layer of security for your VyprVPN connection, designed to block unrequested inbound traffic when you're connected to VyprVPN.
- Log into your account.
- Select the Manage Services tab on the left-hand side.
- Click the toggle switch under NAT Firewall to enable or disable NAT Firewall
Solution 3: Configure VyprVPN on your router
VyprVPN can be configured directly on many different types of routers. Setting up a VPN on your router will create a single VPN tunnel for your entire network.
In most cases, this will eliminate issues with respect to LAN access on the VPN. To find out more, please navigate to our router setup article below.
Please note that we cannot guarantee the ability to access LAN services or devices. There can be many variables that may prevent access to devices or shared folders over your LAN.
If you continue to experience issues accessing devices or shared folders over your LAN, you will need to contact your network administrator for further assistance.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.