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Why am I experiencing frequent disconnects with the VyprVPN app?

  • Updated

(Note: VyprVPN relies on the quality of your base internet connection. If your Internet frequently disconnects or has other issues when no VPN is in use, you will most likely continue to experience those issues when connected to VyprVPN.)

VyprVPN's technical teams work hard to keep your VPN connections running as quickly and as consistently as possible.

However, depending on factors that are frequently out of our control, you may experience times when your connection is not as reliable as you would like it to be. In this article you will find several methods you can use to attempt to improve the stability of your VPN connection:

If you haven't done so already, enabling Automatic Reconnect in VyprVPN may be all you need to do. When automatic reconnect is enabled, the VyprVPN application will automatically attempt to reconnect.

If your VPN server location is not an important factor, you may find that you get a more stable connection when connecting to a different server location.
Your VyprVPN connection depends on all of the network equipment that exists between you and our servers. This includes the equipment in your home, network equipment outside between you and our server locations, and more. If connection issues exist for you when connected to one server location, it's possible another location will work more consistently for you.
  • Try changing your VPN protocol

VyprVPN offers several different VPN protocols to handle the encryption process of your VyprVPN connections. Each protocol is unique in its technical approach. Depending on your devices and network environment, you may find that some protocol(s) work better for you than others. You can change your VPN protocol by selecting Customize in the VyprVPN app, and then selecting Protocol.

  • Disable Firewalls or Anti-virus software
Disabling the firewall or anti-virus program is not a recommended permanent solution. However, it does help identify roadblocks and can lead to potential solutions. If the connection improves, the next step is white-listing or creating an exception to ensure the security software does not interfere with VyprVPN.
Consult available documentation for your device, software or operating system as needed.
  • Restart your local network devices
If you have access to your location's network equipment, the following steps may improve connection issues:
  1. Disconnect the power from both the modem and the router. Leave these devices disconnected for at least 60 seconds. This allows both devices to release any cached data.
  2. Reconnect the power to the modem. Wait until the light indicators display its powered up and connected to the internet.
  3. Reconnect the power to the router. After it finishes all its system checks you may reconnect the network cable to the router.
  4. When the router indicates the network is functional again, test the connection with VyprVPN active.

If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.

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