Troubleshooting slow speeds

We take great pride in offering fast, secure VPN service to all of our customers. We never throttle or rate-limit your connection. If you find your VyprVPN speeds aren't what you'd expect, there are several things you can try to attempt to resolve the issue.

First, some general information to keep in mind regarding your VPN connection speed:

• You should expect to notice some speed loss when connecting to any VPN service. Every byte of data sent over our network requires encryption, which causes some additional loss in performance due to processing overhead.
• Generally speaking, the closer you are to the VPN server you are connecting to, the better your VPN connection will be.
• VyprVPN relies on your existing internet connection. If you have a slow internet connection to begin with, speed loss when operating a VPN may be more significant.
• If your internet connection is suffering from an ISP issue like packet loss or throttling, VPN performance will likely be degraded.

What can I do to improve my speed?

Follow the steps below to attempt to solve slow speed issues:

1. Make sure the server you are connecting to doesn't have a high ping time.

For optimal performance, connect to servers showing green ping times first, and yellow second. You should avoid servers with red ping times if speed is your main concern.

2. Try connecting to a closer server location.

Closer locations generally have lower latency, so in most cases, they will perform faster than server locations that are farther away from you.

3. Refresh your local network, if you have access to the modem or router.

Refreshing your local network can clear up possible underlying issues like packet loss and is generally a good first-step troubleshooting step. Follow the instructions below to refresh your network:

1. Unplug power cables from modem and router*
2. Wait 30 seconds, plug modem in
3. Wait 30 seconds, plug router in
4. Wait 30 seconds, network is now refreshed.
*If you have a router/modem combo, just unplug that device.

4. Try a different VPN protocol.

This is easily achieved if you are using the VyprVPN app on your device. More information about our offered protocols can be found here.

Recommended protocols for higher speeds: WireGuard, IKEv2

Depending on your device and network environment, it's possible that OpenVPN will provide a faster connection, so we recommend trying all available protocols if you don't see an improvement using Wireguard or IKEv2.

We offer different protocol setups on many different devices and operating systems in our Manual Setup Instructions page if you need or want to test a different protocol via a manual connection.