What is Automatic Troubleshooting?
Automatic Troubleshooting is a tool available within the VyprVPN Android, VyprVPN Mac, and VyprVPN Windows apps to help users get connected whenever the protocol they are trying to connect with fails. Since the VyprVPN iOS only has 1 protocol (IKEv2) in the app, it does not have the Automatic Troubleshooting tool.
How to run Automatic Troubleshooting?
If your initial attempt to connect to VyprVPN fails, you will be prompted with the 'Troubleshoot Connection' pop-up. To begin the Automatic Troubleshooting, click/tap the 'Troubleshoot' button.
When you press the "Troubleshoot" button, you will see the Automatic Troubleshooting start cycling through the protocols attempting to connect with each protocol.
Was Automatic Troubleshooting Successful?
If successful, you will see a "Success" message box informing you that a connection was established to your selected server.
If unsuccessful, you will see an "Unable to Connect" message box informing you that the automatic troubleshooting tool was unable to establish a connection to your selected server. You will also be asked if you want to contact our Support Team for further assistance. We recommend that you do by simply clicking/tapping the "Contact Support" button in the "Unable to Connect" message box, which will send our Support Team your application logs and automatic troubleshooting results.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.