Error 6024 is a TLS negotiation failure error that occurs when it takes too long to receive a response from the server when attempting to connect. This usually can be caused by latency from your local network or interference from antivirus/firewall software.
Please first temporarily disable any antivirus or firewall software you are running and attempt your connection again. If the issue persists, we recommend attempting to connect using an alternate protocol such as IKEv2 to see if you experience similar issues.
We also recommend to please refresh your network using the following steps:
1. Unplug power cables from modem and router
2. Wait 30 seconds, plug modem in
3. Wait 30 seconds, plug router in
4. Wait 30 seconds, the network is now refreshed.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.