Error 619 is a general PPTP error that is most often caused by router or security software interference.
- Ensure that PPTP passthrough is enabled on your router. Consult your router's documentation on the manufacturer's website for instructions on how to do this.
- Temporarily disable your firewall and/or other security software. If this resolves the error, then you will need to configure your security software to not interfere with VyprVPN.
If you are connecting to a network for which you are unable to modify these settings, then it may be necessary to try a different VPN protocol, such as OpenVPN or IKEv2.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.