When using any software on your computer, it's always possible that your security software may falsely identify an application as being malicious, even when it is not. These are known as "false positives", and the best way to deal with them is to only use software from organizations you know and trust.
If Windows Defender has falsely identified VyprVPN as being malicious, this is certainly a false positive. You will need to make a change in the Windows Defender settings so that it will no longer interfere with VyprVPN:
- Click on your Start menu and type in Windows Security, and then click Windows Security next to the blue shield icon
- Select Virus and Threat Protection
- If Windows Security has recently misidentified VyprVPN as a threat, there should be an entry for it under Current threats
- Select the entry under Current threats, which may be labeled as Misleading:Win32/Lodi
- To be sure that the entry is for VyprVPN, select Details. If the Affected items shows file: C:/Program Files (x86)/VyprVPN/VyprVPN.ext
- Click OK, then select Allow on device, and then Start actions
That's it! Windows Security should no longer interfere with VyprVPN.
If Windows Security has uninstalled VyprVPN, or if the service has been having issues since Windows Security identified VyprVPN, you can reinstall VyprVPN using the installation file found on our website here.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.