As VyprVPN is a no logs VPN, you will need to agree to log locally on your device by enabling the logs option under the Contact Support section of the Support tab within the VyprVPN app options. Next, you will need to explicitly agree to send your application and log files to Support for troubleshooting purposes by following the instructions below:
- Open VyprVPN and select the menu icon at the top left
- Select Support
- Select Contact Support
- Make sure to check Include Connection Log, and type up a description of the issue you are experiencing. Then click Send to Support to send us your logs.
Your logs have been sent! The VyprVPN support team will follow up with you via email as soon as possible.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.