If your macOS or Windows computer is unable to access our servers, you may see a message stating You appear to be offline when trying to log into the VyprVPN app. On Android and iOS, you may see a message stating Network unavailable. Please try again.
This is more likely to occur on corporate, university, and other potentially restrictive networks. It can also be due to country-wide restrictions on VPN connections, such as in China.
You can try the following steps to resolve the error:
- Install the latest version of VyprVPN
- Even if you are already on the latest version of VyprVPN, it may help to reinstall it. You can reinstall VyprVPN using the files found on our website.
- Make sure you have a working connection to the internet and that no other VPN connections are active.
- If you use a VPN for work, try disabling that. If you are able to get logged into the VyprVPN app, you can reconnect to your work VPN and the VyprVPN app should stay logged in. Note: For optimal connection quality, we don't recommend using VyprVPN at the same time as any other VPN
- Temporarily disable any anti-virus and firewall programs and see if you are able to log in. Anti-virus programs and strict firewalls can block the necessary traffic to our authentication servers.
- If you are able to get logged into the VyprVPN app, you can reactivate your security software and the VyprVPN app should stay logged in. If not, you may need to add an exception to your security software so it will not interfere with VyprVPN.
- Reboot your computer and refresh your local network, then try logging in again.
- If you are still having trouble after trying these steps, please try connecting with one of our manual connection setups.
- While connected manually, try logging into the VyprVPN app. If you are able to get logged into the VyprVPN app, you can disconnect your manual connection, and the VyprVPN app should stay logged in.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.