Error 6021 is a server inactivity timeout error that occurs when it takes too long to receive a response from the server when attempting to connect. This is usually caused by latency from your local network or interference from antivirus/firewall software.
1. Ensure that you are still connected to the Internet.
Error 6021 often occurs due to a loss of Internet connection. Verify that you have a stable Internet connection by browsing to a few different websites that you normally visit.
2. Restart your network equipment (modem/router, etc.)
Even if your Internet connection is working, restarting your network equipment may resolve error 6021 and allow you to connect.
3. Temporarily disable your antivirus/firewall software.
If this resolves error 6021, then you will need to configure your security software so that it will not interfere with VyprVPN.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.