This PPTP and IKEv2 error indicates that the VPN server is unreachable. This is typically a result of security software interference or Internet connectivity issues.
- Refresh your network and ensure you are able to connect to the Internet.
- If using a manual PPTP connection, ensure that PPTP passthrough is enabled on your router.
- Temporarily disable your firewall and/or other security software.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.